Frequent Asked Questions
I would like to visit Luxury Wigs Outlet, can I just show up or do I need an appointment?
We are by appointment only and do not accept walk-ins. This ensures that we provide you with the personalized attention and expertise you deserve. You can visit the Book Now page on our website to book your appointment. We do not book appointments over the phone.
​
Do I need an appointment if I just want to browse Luxury Wigs Outlet showroom?
Yes, in accordance with the established guidelines of the store, it is mandatory for all individuals wishing to explore the premises to schedule an appointment prior to their visit. This policy is designed to manage the in-store traffic and enhance the experience by ensuring personalized attention and adherence to health and safety regulations.
​
Is there an appointment booking fee?
Yes, are you booking an appointment with us for the first time? Awesome! To secure your spot, we'll ask for a $25 non-refundable booking fee. Don't worry, it's not just money down the drain - it'll be applied to whatever you end up buying, custom-ordering, or getting serviced. And here's the best part: even if you don't find what you're looking for during your shopping appointment, that $25 fee doesn't go to waste. You can use it to book another appointment and keep searching for that perfect item - no strings attached!
​
How do I book an appointment?
Click here to book an appointment.
​
Should I arrive at Luxury Wigs Outlet earlier than my appointment time?
No, we recommend that you arrive at the schedule appointment time. If you arrive too early, you may not be able to get into the store.
​
Can I bring a guest to my appointment?
Yes, you may bring up to one guest with you to your appointment. Please note that there is limited space available, so we ask that you let us know in advance if you plan to bring a guest with you. We appreciate your consideration and understanding for space constraints.
​
What happens after booking an appointment?
You will receive a confirmation email, typically sent during business hours, which will contain all the details of your appointment. This email will serve as your official notification, ensuring that you have all the necessary information to attend or prepare for your scheduled appointment. Please keep an eye on your inbox, and if you do not receive the email within a reasonable time frame, consider checking your spam or junk folder. The confirmation email will include crucial details such as the date and time of your appointment, the location, and any instructions you may need to follow.
​
Any safety Precautions I should know before going to my appointment?
Before your appointment, it is important to know some safety precautions. If you or your guest appear unwell with symptoms such as coughing or sneezing, we may kindly ask you to leave the store as a protective measure. We recommend rescheduling your appointment for a later date when you or your guest are in better health. Your well-being and the safety of everyone in the store are our top priorities. We appreciate your understanding and cooperation. Thank you.
​
What should I do if I'm running late for my appointment?
If you are running late for your appointment, please let us know as soon as possible by calling 1-201-917-5113. We extend a grace period of 15 minutes beyond the scheduled time. This provision is made with the understanding that unforeseen circumstances may occasionally delay punctual arrival. We kindly request that all guests make every effort to adhere to the scheduled appointment time, keeping in mind that the grace period is offered as a courtesy and should not be perceived as an encouragement to disregard the agreed-upon schedule.
​
What if I'm more than 20 minutes late for my appointment?
If you arrive more than 20 minutes late, exceeding the 15 minutes grace period provided, you will be required to wait for the next available opportunity or may have to reschedule your appointment for another day. This policy ensures that schedules are adhered to and that the experience of other guests is not disrupted. If you arrive late for your scheduled appointment, the time you have left will be limited to the remainder of your originally allocated slot. This policy is in place because subsequent appointments are scheduled back-to-back with other guests. Our aim is to ensure fairness and maintain quality service without infrailing on the reserved time of others. We appreciate your understanding in helping us adhere to the schedule and cooperation in observing these timings to facilitate a smooth and efficient service for all.
​
Where can I park when I visit Luxury Wigs Outlet?
There is a free municipal parking lot located at Hilliard Ave & River Road in the same parking lot where Whole Foods is located.
Street parking is available on Dempsey Ave at River Road.​
​
Is it a requirement to book a consultation first?
While booking a consultation is not a requirement, it is highly recommended for individuals seeking personalized advice or information regarding wigs, hair toppers, hair systems, or those wishing to place a custom order. For those not requiring such personalized assistance, you are more than welcome to book a spa or shopping appointment to visit the showroom. It's important to note that if you book a shopping appointment and find yourself in need of in-depth information about custom orders or require personalized product guidance, you will be prompted to book a separate consultation. This policy ensures that showroom visits remain focused on trying on and purchasing products, while consultations are reserved for detailed, customized inquiries. The showroom staff are primarily equipped to assist with trying on and purchasing products, so selecting the appropriate type of appointment to suit your needs is essential.
​
Can I find more wigs, hair toppers, and hair systems in-store than what's shown on the website?
Yes, at Luxury Wigs Outlet we have more wigs, hair toppers, and hair systems in-store than what's shown on our website. We invite you to visit our store to see the full range of options and to try on our products in person.
​
Can I visit Luxury Wigs Outlet to purchase a ready-to-wear wig, hair topper or hair system?
Yes you can visit our store to buy a ready-to-wear wig, hair topper or hair system. We have a showroom that allows you to see and try on various options. This way you can find the perfect fit and style that suits your needs. Our knowledgeable staff is
available to assist you in making the best choice. We welcome you to explore our collection and find the right solution for your
hair needs.
​
Does Luxury Wigs Outlet offer any hair maintenance services?
Yes, we offer a wide range of Spa/Maintenance services for wigs, hair toppers and hair systems, including washing, styling, cutting, repairs and much more. It's important to note that these specialized services are available solely for products that have been purchased from Luxury Wigs Outlet, as this allows us to perform based on our in-depth knowledge of our product specifications and materials.
​
Do Luxury Wigs Outlet offer same day hair maintenance services?
In most cases, we offer same day spa maintenance services for your wigs, hair toppers and hair systems, including washing, conditioning, styling, cutting, and minor repair services. You can drop off your hairpiece before 1pm and pick it up the same day at 6:45pm at the earliest. Please note depending on the required repair, it might take a couple of days to a few weeks.
​
What is the difference between a wig, hair topper, and hair system?
Wigs are typically larger and cover the entire scalp, while hair toppers and hair systems are smaller and designed to cover specific areas, such as the crown, sides or back of head.
​
What is the difference between synthetic, human hair, and human blend?
Synthetic hair strands are made out of man-made fibers like acrylic or nylon and are generally less expensive, while human hair is made with real human hair and tend to look more natural and last longer. Human blend is a mix of synthetic and human hair.
​
What is Luxury Human Blend?
Luxury human blend combine higher quality synthetic fibers with genuine human hair, offering a superior alternative to standard human blend. These high-end options are designed to last longer than regular human blend.
What is the purchasing process like at Luxury Wigs Outlet?
Purchasing from Luxury Wigs Outlet is easy. Simply Book Here to browse our in-store collection or Buy Now online free shipping clearance sale page, choose the product you want, and checkout.
​​
What is the price range for Luxury Wigs Outlet products?
Our products range in price depending on the type and quality of the product. We offer affordable options as well as high-end luxury products from $49 for our cost-effective products and reaching up to $5500 for our luxurious selections.
​
What types of payment is accepted?
We accept Cash, Debit Card, Visa, MasterCard, American Express, Discover and Apple Pay. Please be advised that when electing to complete your transaction utilizing a card, a processing fee of 3.0% is applicable to the transaction amount.
Why is valid (ID) Identification required for payment transactions?
For all payment transitions, it is imperative that valid identification ​is presented to ensure the name on the ID matches the name on the card. In light of concerns around fraudulent activities, it's important to be aware that your facial identity and details of your purchasing transaction will be meticulously captured through photograph and video recording. This integrated security protocol is designed to enhance the safety and integrity of the transaction process, thereby ensuring and safeguarding against potential fraudulent activities. We appreciate your understanding and cooperation in a secure and trustworthy transaction process.
​
Does Luxury Wigs Outlet offer a layaway plan?
Yes, we offer a layaway plan. To hold your item, you'll pay 50% of the total cost upfront, with the remaining balance due within 15 days of the date you made the initial payment. Please note that deposits are non-refundable, but can be used towards another item or a store credit will be issued to you.
​
What is the return policy for Luxury Wigs Outlet?
Due to the nature of our products, all sales are final. We strictly adhere to a no-return and no-exchange policy for hygienic reasons. We deeply appreciate your understanding and compliance with this policy. Should you have any questions or need further clarification about our products before making a purchase, we highly encourage you to engage in a detailed discussion with our knowledgable sales staff in person or contact us at 1-201-917-5113.
​
Does Luxury Wigs Outlet offer gift cards?
Yes, our Gift Card offers a seamless way for you to give the perfect gift to friends, family, or colleagues. You can easily purchase it directly from our website. Upon completing your purchase, the Gift Card will be mailed directly to the address you have provided. Please ensure that your mailing address is accurate at checkout to prevent any delays. The Gift Card can be used across a wide range of products and services, providing flexibility and convenience to the recipient. It is important to note that this is a physical card and must be presented to the cashier at the time of purchase. It is not applicable for online transactions and can only be used for in-store purchases. Luxury Wigs Outlet Gift Card does not have an expiration date, allowing you the flexibility to use it at any time that is convenient for you. Additionally, please be aware that Luxury Wigs Outlet Gift Card cannot be refunded.
​
Do Luxury Wigs Outlet accept insurance payments
Sorry, we do not accept insurance. This policy encompasses all ranges of our wigs, hair toppers and hair systems. Customers are encouraged to consult with their insurance providers, as some policies allow for reimbursement upon submission of purchase receipts for medical necessity items.
​
Is it possible to order a customized wig, hair topper or hair system from Luxury Wigs Outlet?
Yes, we offer customization services to help you achieve the perfect look. Orders are customized to help people embrace their natural beauty, feel empowered, and boost their confidence.
We regret to inform you that we are not accepting any custom orders at this time. The reason for this decision is the high volume of existing custom orders we are currently processing. Our team is working hard to meet the needs of our customers. We appreciate your understanding and support during this busy period. Please join Custom Order Waitlist for future notifications on accepting new custom orders.
​
What is the process for ordering a custom wig, hair topper, or hair system?
The first step is to schedule a consultation, we will take the measurements of your head and discuss your hair color, length, texture, and style preferences. Once we have all the information we need, you can pay to have your custom piece created. Given the personalized nature and the resources allocated to creating custom orders, we require full payment upfront for custom orders. This policy ensures that both the dedication of our craftsmanship and the specificity of your request are fully supported to your exact specifications with the assurance of commitment. When you place a custom order please remember that the payment is non-refundable. However in the rare case if you are not satisfied with your order you will receive store credit for the full amount you paid.
​
How long does it take to create a custom wig, hair topper, or hair system?
The length of time depends on the complexity of the design and the availability of materials. Typically, it can take anywhere from two weeks to one month.
​
What makes Luxury Wigs Outlet's hair systems different?
Our one-piece clip-in hair systems is a game-changer for those looking for a simple solution, and is perfect for daily or occasional wear. Whether you are looking for a subtle enhancement or a complete transformation, our hair systems is perfect for those who suffer from hair loss, bald spots, alopecia, thinning, and for those on the go who don't have time for lengthy salon appointments. Our hair systems is intentionally focused on providing enhanced coverage. This means that they are crafted to cover more extensive areas of hair thinning or loss, aiming to offer a more comprehensive solution for individuals seeking low or significant volume and coverage. Constructed with attention to detail and using quality materials, our hair systems are engineered to blend seamlessly with your natural hair, offering both aesthetic and functional benefits.
​
How do I attach a hair system, hair topper, or wig to my head?
Our clip-in hair systems are quick and easy to install. Simply adhere or clip-in and go! For our hair toppers, there are various attachment methods such as clips, tapes, and adhesives. Wigs can be used with or without clips, tapes, and adhesives, depending on the base of the wig.
​
Do I have to have the hair system reapplied often?
No, our hair system is a clip-in solution, making it easy to wash at home and clip-in and out without costly salon appointment visits.
​
Can I use adhesive instead of clips to attach the hair system?
Our hair systems are beautifully crafted to cater to diverse preferences and needs, offering a variety of base options meticulously designed to ensure a flawless integration with your natural appearance. Whether your choice leans towards the adhesive bases or you prefer the versatility and ease of application provided by effortless clip bases, our systems offers a seamless and undetectable appearance. Each option is crafted with precision, emphasizing the natural look and feel, allowing for a bespoke solution that not only matches but exceeds your expectations. This approach allows for a natural appearance, enhancing your confidence without compromising the comfort and practicality of wearing these systems. With these options, users have the liberty to choose the most suitable solution that aligns with their lifestyle, aesthetic preferences, and practical considerations.​
​
Is it possible to try on products in a private fitting room?
Yes, you have the option to use a private fitting room for a fee of $30. We provide a private fitting room experience, which includes complimentary refreshments to enhance your visit. This option ensures a more exclusive and comfortable fitting experience for our customers. Please note private fitting room fee will not be applied to your purchase or custom order. Alternatively, products can be tried on in the showroom at no cost.
​
How long do Luxury Wigs Outlet products last?
The lifespan of our products varies based on factors such as usage and care. However, with proper care and maintenance, our products can last for months or even years.
​
Does Luxury Wigs Outlet offer any discounts and promotions?
Yes, we offer various discounts and promotions throughout the year. Subscribe to our website to stay up to date with the latest offers.
​
I need to cancel my appointment, what should I do?
We realize that there can be some unexpected things that can come up in our lives. While truly sympathetic, when someone cancels without giving us enough notice, they prevent another person from having that appointment. Our goal is to provide quality service to all our customers in a timely manner. If for some reason you need to cancel your appointment please call us at
1-201-917-5113 or click here to cancel your appointment.
​
What is your cancellation policy?
In the event that you need to cancel your appointment, please do so within 24 hours of your appointment time so that we may have an opportunity to book the open spot. Cancellation within less than 24 hours will incur a fee of $50 for a new appointment.
No call or No show is subject to a fee of $100 for a new appointment.
​
How can I get more information about Luxury Wigs Outlet products and services?
Please contact our customer service to learn more about our products and services at 1-201-917-5113.