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Frequent Asked Questions

What is the consultation fee for Luxury Wigs Outlet?

The fee for our one-hour consultation is $45. Our experienced consultant will assist you in selecting the perfect style, hair texture, and length, as well as taking accurate measurements of your head to ensure a comfortable and natural appearance. They will also provide guidance on maintenance and care, addressing any questions or concerns you may have. To arrange a consultation, please visit our website's Book Now page or contact us at 1-201-917-5113.

Can I get a refund on the consultation fee if I don't make a purchase or place a custom order?

No, the consultation fee is non-refundable and applies to all consultations, even if you do not make a purchase or place a custom order.

I would like to visit Luxury Wigs Outlet, can I just show up or do I need an appointment?

We are by appointment only and do not accept walk-ins. This ensures that we provide you with the personalized attention and expertise you deserve. You can visit the Book Now page on our website or give us a call at 1-201-917-5113.

Can I bring a guest to my appointment?

Yes, you may bring one guest with you to your appointment. Please note that there is limited space available, so we ask that you let us know in advance if you plan to bring a guest with you.

 

Can I arrive at Luxury Wigs Outlet earlier than my appointment time?

No, we recommend that you arrive at the schedule appointment time. If you arrive too early, you may not be able to get into the store.

What should I do if I'm running late for my appointment?

If you are running late for your appointment, please let us know as soon as possible by calling 1-201-917-5113.

Where can I park when I visit Luxury Wigs Outlet?

There is a free municipal parking lot located at Hilliard Ave & River Road in the same parking lot where Whole Foods is located.

Street parking is available on Dempsey Ave at River Road.

Is it possible to try on products in a private area of the store?

Yes, you have the option to use a private fitting room for a fee of $45, which can be credited towards a purchase or custom order. Alternatively, products can be tried on in the seated showroom at no cost.

Can I try on wigs, hair toppers and ready-to-wear hair systems at Luxury Wigs Outlet?

Yes, we believe that trying on wigs, hair toppers and hair systems is an essential part of the purchasing process. That's why we offer a try-on service for all of our customers. For just $10 per piece or a flat rate of $30, you can try on up to 6 pieces to find the perfect one. And to ensure your safety and hygiene, we provide a newly sealed hygienic cap liner at no charge.

Can I visit Luxury Wigs Outlet to purchase a ready-to-wear hair system?

Yes, we have a showroom where you can browse and purchase ready-to-wear hair systems, wigs, and hair toppers.

Does Luxury Wigs Outlet offer any hair maintenance services?

Yes, we offer a wide range of Spa maintenance services for wigs, hair toppers and hair systems, including washing, styling, cutting, and repairs.

Do Luxury Wigs Outlet offer same day hair maintenance services?

Yes, we offer same day spa maintenance services for your wigs, hair toppers and hair systems, including washing, conditioning, styling, cutting, and minor repair services. You can drop off your hairpiece before 1pm and pick it up the same day at 7:15pm at the earliest. Please note depending on the required repair, it might take a couple of days to a few weeks.

What is the difference between a wig, hair topper, and hair system?

Wigs are typically larger and cover the entire scalp, while hair toppers and hair systems are smaller and designed to cover specific areas, such as the crown, sides or back of head

What is the difference between synthetic, human hair, and human blend?

Synthetic hair is made with synthetic fibers and are generally less expensive, while human hair is made with real human hair and tend to look more natural and last longer. Human blend is a mix of synthetic and human hair.

What is the purchasing process like at Luxury Wigs Outlet?

Purchasing from Luxury Wigs Outlet is easy! Simply browse our in-store collection, choose the product you want, and checkout.

What types of payment is accepted?

We accept Cash, Debit Card, Visa, MasterCard, American Express, Discover and Apple Pay.

Does Luxury Wigs Outlet offer a layaway plan?

Yes, we offer a layaway plan. To hold your item, you'll pay 50% of the total cost upfront, with the remaining balance due within 14 days of the date you made the initial payment. Please note that deposits are non-refundable, but can be used towards another item or a store credit will be issued to you.

What is the return policy for Luxury Wigs Outlet?

All sales are final, and we do not accept returns or exchanges. 

Does Luxury Wigs Outlet offer gift cards? 

Yes, you can purchase Luxury Wigs Outlet gift cards on our website and in-store at our Edgewater location.

Is it possible to order a customized wig, hair topper or hair system from Luxury Wigs Outlet?

Yes, we offer customization services to help you achieve the perfect look. Our products are customized to help people embrace their natural beauty, feel empowered, and boost their confidence.

What is the process for ordering a custom wig, hair topper, or hair system?

The first step is to schedule a consultation, we will take the measurements of your head and discuss your hair color, length, texture, and style preferences. Once we have all the information we need, you can pay to have your custom piece created.

How long does it take to create a custom wig, hair topper, or hair system?

The length of time depends on the complexity of the design and the availability of materials. Typically, it can take anywhere from two weeks to one month.

What makes Luxury Wigs Outlet's hair systems different?

Our one-piece clip-in hair systems is a game-changer for those looking for a simple solution, and is perfect for daily or occasional wear. Whether you are looking for a subtle enhancement or a complete transformation, our hair systems is perfect for those who suffer from hair loss, bald spots, alopecia, thinning, and for those on the go who don't have time for lengthy salon appointments.

How do I attach a hair system, hair topper, or wig to my head?

Our clip-in hair systems are quick and easy to install. Simply clip in and go! For our hair toppers, there are various attachment methods such as clips, tapes, and adhesives. Wigs can be used with or without clips, tapes, and adhesives, depending on the construction of the wig.

Do I have to have the hair system reapplied often?

No, our hair system is a clip-in solution, making it easy to wash at home and clip-in and out without costly appointment visits.

Can I use adhesive instead of clips to attach the hair system?

Yes, you can use adhesive to adhere the hair system to your crown area instead of clipping it.

What is the price range for Luxury Wigs Outlet products?

Our products range in price depending on the type and quality of the product. We offer affordable options as well as high-end luxury products.

How long do Luxury Wigs Outlet products last?

The lifespan of our products varies based on factors such as usage and care. However, with proper care and maintenance, our products can last for months or even years.

Does Luxury Wigs Outlet offer any discounts and promotions?

Yes, we offer various discounts and promotions throughout the year. Subscribe to our website to stay up to date with the latest offers.

I need to cancel my appointment, what should I do?
We realize that there can be some unexpected things that can come up in our lives. While truly sympathetic, when someone cancels without giving us enough notice, they prevent another person from having that appointment. Our goal is to provide quality service to all our customers in a timely manner. If for some reason you need to cancel your appointment please call us at

1-201-917-5113 or select "cancel my appointment" on the Book Now page. 

How can I get more information about Luxury Wigs Outlet products and services?

Please contact our customer service to learn more about our products and services at 1-201-917-5113.

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