I would like to visit Luxury Wigs Outlet, can I just show up or do I need an appointment?

We are by appointment only. This ensures that we provide you with the personalized attention you deserve. Booking your appointment online is quick and effortless. Don’t hesitate—secure your spot today, especially given the high demand for appointments. To ensure a seamless experience, all visitors, whether first-time guests or regular shoppers, are required to book their appointments online. When you book an appointment through our website, we ask a few questions regarding your desired hair color, length, hair type, etc. This information helps us understand your preferences and allows us to prepare relevant products for you to explore during your visit. While we may or may not have exactly what you describe, your responses guide us in selecting similar options that align with your interests, ensuring a more tailored experience. Book your appointment today and join the many satisfied clients who have rediscovered their true selves through our hair services. Whether you're seeking a fresh style or wish to return to a look you once loved, we are here to help you achieve your desired appearance.

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Do I need an appointment if I just want to browse Luxury Wigs Outlet store?

Yes, in accordance with the established guidelines of the store, it is mandatory for all individuals wishing to explore the premises to schedule an appointment prior to their visit. This policy is designed to manage the in-store traffic and enhance the experience by ensuring personalized attention and adherence to health and safety regulations.

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Is there an appointment booking fee?

​Yes, we're excited to welcome first-time guests and returning clients. To secure your booking with us, we ask for a $25 non-refundable booking fee. This amount will be deducted from your total service or purchase if you decide to buy something. By securing your booking with this fee, you are taking the first step towards finding something special. We want to help you explore all your options. So, enjoy the appointment, and know that we are here to make your visit as enjoyable as possible. Your satisfaction is our priority, and we can’t wait to see you!

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What if I don’t purchase anything during my visit?

That's completely okay! We recognize that finding the right item can sometimes take a bit more exploration. In the event you don’t purchase anything, rest assured your $25 booking fee isn't wasted. You have the option to apply it towards any future appointments, giving you the freedom to continue your search at your own pace, without any pressure. It's all about ensuring you're satisfied and confident with your decision. ​​​

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What happens after booking an appointment?

You will receive a confirmation email, typically sent during business hours, which will contain all the details of your appointment. This email will serve as your official notification, ensuring that you have all the necessary information to attend or prepare for your scheduled appointment. Please keep an eye on your inbox, and if you do not receive the email within a reasonable time frame, consider checking your spam or junk folder. The confirmation email will include crucial details such as the date and time of your appointment, the location, and any instructions you may need to follow.

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Should I arrive at Luxury Wigs Outlet earlier than my appointment time?

No, we recommend that you arrive at the schedule appointment time. If you arrive too early, you may not be able to get into the store.​

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Is it a requirement to book a consultation first?

While booking a consultation is not a requirement, it is highly recommended for individuals seeking personalized advice or information regarding wigs, hair toppers, hair systems, one-piece hair extension units, or those wishing to place a custom order. For those not requiring such personalized assistance, you are more than welcome to book a shopping appointment to visit the store showroom. It's important to note that if you book a shopping appointment and find yourself in need of in-depth information about custom orders or require personalized product guidance, you will be prompted to book a separate consultation. This policy ensures that showroom visits remain focused on trying on and purchasing products, while consultations are reserved for detailed, customized inquiries. The showroom staff are primarily equipped to assist with trying on and purchasing products, so selecting the appropriate type of appointment to suit your needs is essential.  Please note that consultation fees are separate from the costs of purchasing any product or services. This means that if you pay for a consultation that amount will not be deducted from your final purchase or service price.​​

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I have scheduled a consultation, and I would like to know what to anticipate during this appointment?
You will have the opportunity to meet with a professional consultant who will guide you through the process of selecting your ideal hair color, length, texture, density, and style. This personalized consultation includes measuring your head and discussing various options tailored to your preferences. Additionally, the consultant will also provide insights on application techniques and styling, ensuring a natural appearance, and comfortable fit.​​​

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Can I bring a guest to my appointment?

Yes, you may bring up to one guest with you to your appointment. Please note that there is limited space available, so we ask that you let us know in advance if you plan to bring a guest with you. We appreciate your consideration and understanding for space constraints. 

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Any safety Precautions I should know before going to my appointment?

Before your appointment, it is important to know some safety precautions. If you or your guest appear unwell with symptoms such as coughing or sneezing, we may kindly ask you to leave the store as a protective measure. We recommend rescheduling your appointment for a later date when you or your guest are in better health. Your well-being and the safety of everyone in the store are our top priorities. We appreciate your understanding and cooperation. Thank you.

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What should I do if I'm running late for my appointment?

If you are running late for your appointment, please let us know as soon as possible by calling 1-201-917-5113. We extend a grace period of 15 minutes beyond the scheduled time. This provision is made with the understanding that unforeseen circumstances may occasionally delay punctual arrival. We kindly request that all guests make every effort to adhere to the scheduled appointment time, keeping in mind that the grace period is offered as a courtesy and should not be perceived as an encouragement to disregard the agreed-upon schedule. 

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What if I'm more than 20 minutes late for my appointment?

If you arrive more than 20 minutes late, exceeding the 15 minutes grace period provided, you will be required to wait for the next available opportunity or may have to reschedule your appointment for another day. This policy ensures that schedules are adhered to and that the experience of other guests is not disrupted. If you arrive late for your scheduled appointment, the time you have left will be limited to the remainder of your originally allocated slot. This policy is in place because subsequent appointments are scheduled back-to-back with other guests. Our aim is to ensure fairness and maintain quality service without infrailing on the reserved time of others. We appreciate your understanding in helping us adhere to the schedule and cooperation in observing these timings to facilitate a smooth and efficient service for all.

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Where can I park when I visit Luxury Wigs Outlet?

A free municipal parking lot is located just one block from Luxury Wigs Outlet at the intersection of Hilliard Ave and River Road, in the same parking lot as Whole Foods. For those seeking closer options, street parking is available on Dempsey Ave, as well as at the corners of River Road and Hilliard Ave.

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Can I find more wigs, bangs, ponytails, hair toppers, hair systems, one-piece hair extension units in-store than what's shown on the website?

Yes, at Luxury Wigs Outlet we have more products in-store than what's shown on our website. We invite you to book now to see the full range of options and to try-on our products in-person.

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What is the purchasing process like?

With a welcoming atmosphere and attentive staff, finding the perfect item becomes a delightful adventure, ensuring that every moment spent in-store is both enjoyable and fulfilling.

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Will I be able to purchase products at my appointment?

Yes, during your appointment, you have the opportunity to purchase products directly from our showroom. Our showroom is for you to explore and try on a variety of options, ensuring you find the perfect fit and style that meets your needs. ​​

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Is it possible to try-on products in a private fitting room?

Yes, you have the option to use a private fitting room for a fee of $30. We provide a private fitting room experience, which includes complimentary refreshments to enhance your visit. This option ensures a more private fitting experience for our customers. Please note private fitting room fee will not be applied to your service, purchase or custom order. Alternatively, products can be tried on in the store showroom at no cost. When you reserve a private fitting room, it is exclusively set aside for your use. If, during your shopping appointment, you decide to switch from the private fitting room to trying on items in the store showroom, you will still be liable for the fee of the private fitting room, as it could have been allocated to another customer.​

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What is the difference between a wig, hair topper, and hair system?

Wigs are typically larger and cover the entire scalp, while hair toppers and hair systems are smaller and designed to cover specific areas, such as the crown, sides or back of head. ​​​

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What is the difference between synthetic hair, 100% human hair, and human blend hair?

Synthetic hair strands are made out of man-made fibers like acrylic or nylon and are generally less expensive, while 100% human hair is made with real human hair and tend to look more natural and last longer. Human blend hair is a mix of synthetic and 100% human hair.

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What is Luxury Human Blend Hair?

Luxury human blend hair incorporate a higher proportion of 100% human hair mixed with synthetic fibers, providing a premium alternative to standard human blend hair. Luxury human blend options are designed to last longer than regular human blend hair. Luxury human blend options are crafted for enhanced durability, ensuring they outlast typical human blend hair.​

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What is a one-piece hair extension unit?

Our one-piece hair extension unit features a base of beautiful hair that seamlessly blends with the wearer's hair, and provides a quick solution for those looking to achieve a fuller and or longer hairstyle without the complexity of multiple individual extensions, allowing for easy application and removal, making it a popular choice for both everyday wear and special events. Crafted from high-quality materials, it offers a natural appearance and can be styled just like real hair.

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Who is a hair system good for?

Our hair system offers an ideal solution for both women and men experiencing hair loss, bald spots, alopecia, or thinning hair. It is particularly suited for individuals with busy schedules who want to skip lengthy salon appointments. This system provides great coverage, effectively addressing larger areas of thinning or loss while accommodating those who require low to significant volume.​

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What is the price range for Luxury Wigs Outlet products?

Our products range in price depending on the type and quality of the product. We offer affordable options as well as high-end luxury products from $199 for our cost-effective products and reaching up to $6500 for our luxurious selections.​​

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What types of payment is accepted?

We accept Cash, Debit Card, Visa, MasterCard, American Express, Discover and Apple Pay. Please be advised that when electing to complete your transaction utilizing a credit card, a processing fee of 3.0% is applicable to the transaction amount. 

 

Why is valid (ID) Identification required for payment transactions?

For all payment transitions, it is imperative that valid identification ​is presented to ensure the name on the ID matches the name on the card. In light of concerns around fraudulent activities, it's important to be aware that your facial identity and details of your purchasing transaction will be meticulously captured through photograph and video recording. This integrated security protocol is designed to enhance the safety and integrity of the transaction process, thereby ensuring and safeguarding against potential fraudulent activities. We appreciate your understanding and cooperation in a secure and trustworthy transaction process.

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What is the return policy for Luxury Wigs Outlet?

Due to the nature of our products, all sales are final. We strictly adhere to a no-return and no-exchange policy for hygienic reasons. We deeply appreciate your understanding and compliance with this policy. Should you have any questions or need further clarification about our products before making a purchase, we highly encourage you to engage in a detailed discussion with our knowledgable sales staff in-person or contact us at 1-201-917-5113.

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Does Luxury Wigs Outlet offer a layaway plan?

Yes, we offer a layaway plan. To hold your item, you'll pay 50% of the total cost upfront, with the remaining balance due within 15 days of the date you made the initial payment. Please note that deposits are non-refundable, but can be used towards another item or a store credit will be issued to you.​

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Do Luxury Wigs Outlet accept insurance payments?

Sorry, we do not accept insurance. This policy encompasses all ranges of our wigs, hair toppers and hair systems. Customers are encouraged to consult with their insurance providers, as some policies allow for reimbursement upon submission of purchase receipts for medical necessity items.

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Does Luxury Wigs Outlet offer any discounts and promotions?

Yes, we offer various discounts and promotions throughout the year. Subscribe to our website to stay up to date with the latest offers.

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Does Luxury Wigs Outlet offer gift cards?

Yes, our Gift Card offers a seamless way for you to give the perfect gift to friends, family, or colleagues. You can easily purchase it directly from our website. Upon completing your purchase, the Gift Card will be mailed directly to the address you have provided. Please ensure that your mailing address is accurate at checkout to prevent any delays. The Gift Card can be used across a wide range of products and services, providing flexibility and convenience to the recipient. It is important to note that this is a physical card and must be presented to the cashier at the time of purchase. It is not applicable for online transactions and can only be used for in-store purchases. Luxury Wigs Outlet Gift Card does not have an expiration date, allowing you the flexibility to use it at any time that is convenient for you. Additionally, please be aware that Luxury Wigs Outlet Gift Card cannot be refunded. ​

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Does Luxury Wigs Outlet offer any hair maintenance services?

Yes, we offer a wide range of Spa/Maintenance services, including washing, styling, cutting, repairs and much more. It's important to note that these specialized services are available solely for products that have been purchased from Luxury Wigs Outlet, as this allows us to perform based on our in-depth knowledge of our product specifications and materials.

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Do Luxury Wigs Outlet offer same-day hair maintenance services?

In most cases, we offer same-day spa maintenance services including washing, conditioning, styling, cutting, and minor repair services. You can drop off your hairpiece before 1pm and pick it up the same-day at 6:45pm at the earliest. Please note depending on the required repair, it might take a couple of days to a few weeks.​​​​ ​

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Is it possible to customize off-the-shelf products?

Yes, we offer customization services for our off-the-shelf products. This could include changing the length of a hairpiece, adding volume for a fuller appearance, cutting, or thinning out the hair to create a more natural look. Our experienced team is here to assist you in making these alterations for an additional fee. 

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Do Luxury Wigs Outlet offer hair coloring services?
No, while we provide various customization options, it is important to note that we do not offer custom hair dyeing or bleaching. This means that any color changes need to be done outside our service.​​​

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How do I attach a hair topper, hair system, one-piece hair extension unit, or wig to my head?

Our hair toppers are quick and easy to install, simply clip-on and go! For our hair system and one-piece hair extension unit, there are various attachment methods such as clips, combs, adjustable drawstring, tapes, or adhesives. Wigs can be used with or without clips, combs, tapes, and or adhesives, depending on the base of the wig.

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Will I have to have the hairpiece reapplied often?

No, our products are designed for easy application, removal, and cleaning at home, eliminating the need for costly salon visits. When you purchase from us, we provide clear instructions on how to use the product effectively.

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How long do Luxury Wigs Outlet products last?

The lifespan of our products varies based on factors such as usage and care. However, with proper care and maintenance, our products can last for months or even years.​

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I need to cancel my appointment, what should I do?
We realize that there can be some unexpected things that can come up in our lives. While truly sympathetic, when someone cancels without giving us enough notice, they prevent another person from having that appointment. Our goal is to provide quality service to all our customers in a timely manner. If for some reason you need to cancel your appointment please call us at

1-201-917-5113 or click here to cancel your appointment. 

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What is your cancellation policy?

In the event that you need to cancel your appointment, please do so within 24 hours of your appointment time so that we may have an opportunity to book the open spot. Cancellation within less than 24 hours will incur a fee of $50 for a new appointment.

No call or No show is subject to a fee of $100 for a new appointment.

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I recently came across reviews for Luxury Wigs Outlet, and they are quite impressive.

Thank You! We are truly grateful for the reviews we receive from our clients. Each one is a heartfelt testament from real people who appreciate our products and services. It's humbling to know that our dedication is making a positive impact in their lives. We believe in putting people before profit, and it shows through the genuine connections we build. Every review inspires us to keep bringing out the best in everyone we meet, and it fills us with joy to help others shine in their own unique way.​ ​

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How can I get more information about Luxury Wigs Outlet products and services?

Please contact our customer service to learn more about our products and services at 1-201-917-5113.